FAQs

Shopping

 

I have a discount code but it’s not working.

Only one promotional code can be used for each order.

All promotional discount codes apply to full price items only.  No further discount will be deducted from items already reduced or on offer, such as clearance garments.  

If you're still experiencing difficulties with a discount code, please contact us.

 

Where do I enter the discount code?

To redeem a promotional code simply enter the code in the discount coupon box shown during checkout and click or tap 'apply'.

 

What forms of payment can I use?

We accept payment via Paypal.  You can pay with your Paypal balance or with a debit or credit card.

We will send you an email confirmation upon successfully placing an order.

All transaction information is encrypted using secure SSL technology. 

No cardholder information is ever stored or passed unencrypted.

 

What currency can I pay in?

All transactions are completed in Australian Dollars ($).

 

Can I order over the telephone?

Yes please contact us on the below number:

1300 xxx xxx

Alternatively email us at orders@bambinomerino.com including your contact telephone number and we will be happy to call you back

 

Will I be charged GST?

Goods are shipped from New Zealand on an export basis only and are zero rated for GST.  In some countries, you may be charged a tax or duty at the port of entry and this is your responsibility to pay.  We are not able to advise you of what these charges might be as they vary from country to country.

 

 

Delivery and Returns

How long will it take for my order to arrive?

Orders are usually processed and dispatched within three working days.  You will receive an email to confirm that your order has been dispatched.  Please check your junk mail folder if you don't receive it.  

In Australia, most parcels arrive within 3-6 working days from the dispatch date.

In the rest of the world (excluding New Zealand), most parcels are delivered 6-10 working days following dispatch.

If you are shopping for delivery to New Zealand, please visit our NZ website www.bambinomerino.co.nz 

 

How can I receive my order more quickly?

Orders are sent via international post by air.  Delivery times are not guaranteed and are dependent upon customs processing and local delivery standards in the destination country.

On request, we can usually upgrade to a faster delivery option for an additional fee to cover expedited delivery.  

 

How do I return an item?

Our clothing and baby sleeping bags are made with the greatest of care and quality checked prior to dispatch. We hope that you will be delighted with your purchase, however if you need to return or exchange an item then simply contact us and return the unworn goods within 28 days of receipt in the original packaging and in new condition.

Please advise the reason for return and whether you would like a refund or exchange, using the form on the reverse of your packing slip.

Exchange orders are processed on receipt and your replacement item will be dispatched within three days provided it is in stock. If your requested replacement item is out of stock, you will be contacted to discuss an alternative or have the option of receiving a refund.

Items returned for refund will be credited back using the same payment method you used originally and refunds will be processed within five working days.

We are unable to refund P&P or returns postage however we will not charge to post your exchanged item to you. Please obtain proof of postage from the Post Office when returning goods as we cannot be held responsible for returns that do not reach us.

 

Garment Care

How do I wash merino baby sleep bags and clothing?

Merino is naturally stain and odour resistant and requires less frequent washing than other fabrics.

Always use a liquid detergent specifically formulated for use on woollen garments. 

Please don’t presume your usual detergent will be fine - even if there is a cute baby on the packaging.  If you check the label most say they are not suitable for wool and they may damage the fine merino fibres, bleach the colour and result in holes forming.

Machine wash on a wool setting at a maximum temperature of 30 degrees c – heat and wool don't mix and washing at higher temperatures causes ‘felting’ and shrinkage 

Spin gently    

Do not soak          

Do not use fabric conditioners or softeners                   

Gently stretch and reshape the garment as you remove it from the washing machine

Do not use bleach

Do not tumble dry

Dry away from direct sunlight

Merino doesn’t hold a lot of water so dries quickly on a drying rack or clothes horse

Cool iron if required

We recommend unzipping your baby sleep bag and airing it over the cot rail in between sleeps to cut down on washing

If aired daily, the sleep bags need only be washed once every few weeks if not physically soiled

 

How can I remove stains?

Most stain removers are not suitable for use on woollen garments and should not be used.

As with all stains, there is a much higher chance of removal if they are treated immediately.

We recommend pouring liquid wool detergent directly on to the stain and leaving it for 30 minutes before washing. For stubborn stains, soaking in a mixture of white vinegar and water is a safe and usually effective remedy.

 

 

Merino

 

Where does merino come from?

We use 100% pure merino across our range of Bambino Merino babywear and baby sleeping bags.  Sourced from the rugged mountains of the New Zealand high country, where merino sheep thrive through hot summers and freezing winters.  The sheep are carefully farmed in harmony with nature and are considered to produce the highest quality merino in the world.

 

Won’t wool itch my baby’s skin?

Merino wool fibres are only a fraction of the diameter of traditional wool fibres and are much finer. We only use superfine merino wool in our baby clothing which feels like silk against baby’s sensitive skin.

Even babies with eczema can usually wear superfine merino wool without their skin becoming irritated.

 

Sleep Bags

 

What are the benefits of using merino baby sleep bags?

Baby sleep bags are a safer option than traditional bedding as baby cannot slip down inside the sleeping bag like s/he can with sheets and blankets.

Sleep bags help reinforce bedtime routines as your baby learns to associate wearing their sleep bag with going to sleep. They are perfect for active babies as they cannot be kicked off and prevent babies from waking up cold during the night. They also prevent babies’ legs getting caught in cot bars and discourage older babies from climbing out of their cots.

The adjustable design of our sleeping bags means one size fits from two months to two years of age, offering excellent value for money.

 

What is a TOG rating?

Our sleeping bags differ from most baby sleeping bags in that they are made from 100% natural breathable fibres - without any synthetic filling, therefore they do not have a static, fixed TOG rating. The fine merino wool lining helps baby to naturally regulate his/her body temperature, ensuring he/she won’t overheat (or get too cold). Warm in winter and cool in summer, our standard weight sleep bags are carefully designed to be just the right weight to wear all year round.

To conform to the British Safety Standard for baby sleep bags, a TOG rating must be stated therefore we print the minimum TOG rating of 0.8 on labels for our standard sleep bags and 2.0 on our winter weight sleep bags. 

Standard weight sleep bags are suitable where other sleeping bags ranging from 1 to 2.5 TOG would be used.

Winter weight sleep bags are suitable where other sleep bags ranging from 2 to 3.5 TOG would be used.

 

What should baby wear with a sleep bag?

External factors such as the temperature of the baby’s nursery and your baby’s health determine what clothing should be worn underneath our sleeping bags. We always recommend you dress your baby in natural fibres such as cotton or merino wool for sleeping. This ensures your baby’s skin can breathe.

The layers required for a comfortable nights’ sleep will vary from baby to baby. Simply adjust the level of clothing your baby is wearing to suit the room temperature.

What other bedding should I use with a sleep bag?

Our sleeping bags are designed to be used on their own – without top sheets or blankets. A flat or fitted sheet on the mattress is all you need.

Never use a baby sleeping bag with a quilt or duvet

 

Do I need more than one sleep bag?

Ideally yes. Babies spend a lot of time sleeping (over 9,000 hours in their first two years!) so we recommend you alternate between the use of two Bambino Merino sleep bags. As parents ourselves we have been thankful for a second sleep bag on many occasions when an unsettled stomach or soiled nappy has meant the first one is in the wash.

We offer a discount when you buy more than one sleep bag or garment.  Enter the code SAVE10 during checkout for 10% off your order when you have more than one item in your basket.

 

What age should my baby be to use the sleep bag?

The design of our sleep bags means they fit from approximately two months to two years of age, offering excellent value for money.

We suggest your baby weighs over 10lb / 4.5kgs to start wearing a baby sleep bag.

 

Why don’t the sleep bags have sleeves?

This ensures air circulation around baby’s body. Babies that sleep with traditional sheets and blankets rarely sleep with their arms underneath the bedding all night. Layering a long sleeved merino wool bodysuit and a sleepsuit or pyjamas beneath our sleeping bags will ensure your baby is warm, comfortable and well adapted to their environment in cooler weather.

It is normal for babies to have cold hands and feet due to their still-developing circulation systems and is not an indication that they are cold. Feeling the nape of the neck or tummy are better body parts to touch when determining body temperature.